Contacts

We have provided you with a list of resources for questions you may have regarding any of the benefit plans offered.


Plan Contacts Carrier Phone/Address Web Site
Chevron Phillips Benefits Service Center   1-800-446-1422,
option "1"
www.mercerbenefitscentral.com/cpchembenefits
Medical Plan Aetna Domestic 1-800-269-5314 www.aetna.com
Prescription Drug Plan Aetna 1-800-269-5314 www.aetna.com
Teladoc Aetna 1-855-835-2362 www.teladoc.com/aetna

www.teladoc.com/mobile
Informed Health Line
(24-Hour Nurse Line)
Aetna 1-800-556-1555 www.aetna.com
Employee Assistance Plan Aetna Domestic 1-866-841-9377 www.mylifevalues.com
(Username: CPC, Password: member)
Dental Plan Aetna Domestic 1-800-269-5314 www.aetna.com
Aetna International
  • Medical Plan
  • Dental Plan
  • Flexible Spending Accounts
  • Employee Assistance Plan
  • Behavioral Health
Aetna International Toll-Free: 1-800-231-7729

Direct: 1-813-775-0190
www.aetnainternational.com
PayFlex
  • COBRA
  • COBRA and retiree billing
  • Flexible Spending Accounts
  • Retiree Reimbursement Account
PayFlex Flexible Spending Accounts/RRA:
1-888-678-8242

COBRA/Retiree Billing:
1-888-678-7835

Send COBRA and retiree direct bill payments to:

PayFlex Systems USA, Inc.
P.O. Box 953374
St. Louis, MO 63195-3374
www.PayFlex.com
Income Protection Plans
  • Basic Life Insurance
  • Supplemental Life Insurance
  • Basic AD&PL Insurance
  • Supplemental AD&PL and Personal Loss Insurance
  • Business Travel Accident Insurance
  • Long-Term Disability
MetLife
(Contact the Chevron Phillips Chemical Benefits Service Center with questions)
1-800-446-1422, option "1" www.mercerbenefitscentral.com/cpchembenefits
Chevron Phillips Pension and Savings Service Center
  • 401(k)
  • Retirement
Fidelity 1-866-771-5225 www.netbenefits.com
Health Savings Account Fidelity 1-866-771-5225 www.netbenefits.com
Behavioral Health Aetna 1-800-424-4047 www.aetna.com
Aetna Vision Discounts Aetna 1-800-793-8616 www.aetna.com
Active Health   1-877-489-9398 www.MyActiveHealth.com/cpchem
Financial Engines   1-800-601-5957 www.financialengines.com/forcpchem
Critical Illness Plan MetLife 1-800-438-6388  
Vision PLUS Plan VSP 1-800-877-7195 www.vsp.com
Group Legal Plan Hyatt Legal 1-800-821-6400 info.legalplans.com
Group Home & Auto Insurance Liberty Mutual 1-800-837-5254 www.libertymutual.com/cpchem