International Contacts

Here’s a list of important phone numbers and Web sites to help you with any issues that may arise during your international assignment.


For... Contact...
Medical and Dental Issues
  • AI Member Service Center toll-free at 1-800-231-7729 (if dialing internationally use that country’s AT&T access code) or collect at 1-813-775-0190 (collect calls accepted)
  • If the issue isn’t resolved, contact the Chevron Phillips Employee Service Center at 1-800-446-1422 (option 1)
  • www.mercerbenefitscentral.com/cpchembenefits (you will need your PIN)
Other Health/Welfare Issues and Updating Dependent Data
401(k) and Retirement Issues
International Employee Assistance Program (IEAP)
  • Aetna International Benefits® IEAP at 1-800-231-7729 (within the U.S.) — ask to be transferred to IEAP or 1-813-775-0190 (outside the U.S.)
HR, Payroll and Personal Data Changes
  • Chevron Phillips Employee Service Center at 1-800-446-1422 (option 3)
MetLife Life Insurance/LTD
  • Chevron Phillips Benefits Service Center at 1-800-446-1422 (option 1)
Aetna Flexible Spending Account