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2017 EXPAT BENEFITS
GUIDE
8
DIRECT SETTLEMENT PROCEDURES
Aetna International contracts with selected “direct settlement” medical facilities to facilitate
the payment of large-scale medical costs. When you access care at an AI-contracted direct
settlement medical facility or provider, your out-of-pocket expenses may be reduced because
you’ll generally be responsible for a smaller portion of the bill, and AI will pay the facility
directly for any remaining covered expenses according to the plan’s specific benefits
coverage. That way you don’t have to worry about paying for all your covered medical
expenses up-front.
To initiate a direct settlement request:
1
Online:
– Go to
www.aetnainternational.com.
– Click on “Members” then “Member Login.” Click on
“Login/Register” next to “Members on US-based plans
and WorldTraveler plans, start here” and log on to the
secure member site.
– Click on “Find Health Care.”
– Click on “International Direct Settlement Hospitals.”
– Select the country and city in which you plan to receive
care.
– Select a provider of your choice.
– Click on “Submit a Request.”
– Follow the instructions to fill out the online form.
OR
2
Call the International Member Service Center at 1-800-231-7729 or 1-813-775-0190
(collect calls are accepted).
Note:
For non-emergency medical
attention, it is advisable to submit your
direct settlement request for processing and
approval at least 10 days before seeking
care. In the event of an emergency
situation, seek the care you need first and
then submit the direct settlement request as
soon as you are able.