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2017 EXPAT BENEFITS
GUIDE
6
Aetna Navigator™
Aetna Navigator™ provides you with one easy
location to manage your medical plan and your
health. At , you can:
• Print temporary ID cards,
• Check the status of a claim,
• View covered benefits,
• Find an in-network U.S. doctor,
• Browse interactive health and wellness content,
and
• Make better decisions about health and
treatment options through Knowledgebase Aetna
Navigator. Click on the “Stay Healthy” icon on
your home page. Then go to your dashboard.
International Member Service Center
Aetna International’s Member Service Center is
made up of multilingual professionals who are
trained to respond to your specific international
benefits needs. They can answer medical
plan benefit questions and connect you to other
resources as needed. The team can help you:
• Find medical equipment,
• Assist with complex cases,
• Coordinate second opinions,
• Arrange for care in remote places,
• Aid in emergency evacuations, and
• Arrange prepayment for medical care.
The service center can also connect you to the
International Health Advisory Team (IHAT), which
is made up of registered nurses who can help
you navigate every part of your health insurance.
They can assist with obtaining medical equipment
or prescription medications or help you locate a
physician in your country of assignment.
You can reach the International Member
Service Center by calling 1-800-231-7729 or
1-813-775-0190 (collect calls are accepted)
or emailing .
MyActiveHealth Information Website
MyActiveHealth’s secure, online website gathers all
the health information that’s important to you in one
convenient place at
. This site is your personal gateway to
a variety of health programs and services. You
can log on 24 hours a day, 7 days a week.
There’s even a homepage that you can design
around your preferences.
At , you can:
• Create email reminders of doctor’s appointments
and record them on a calendar,
• Use any computer to access your secure Personal
Health Record and share health information,
• Listen to a podcast, watch a video or print out
information on health topics of interest to you,
• Get the latest news on health issues,
• Check for potential drug interactions among
the prescriptions you are taking, and
• Find out about additional resources and
programs available under your health plan.