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2017 EXPAT BENEFITS
GUIDE
5
AETNA INTERNATIONAL TOOLS AND
RESOURCES
Finding a Provider
You can receive care from the provider of your
choice anywhere in the world. It’s easy to find
a provider with Aetna’s International Provider
Directory:
• Call the International Member Service Center
at 1-800-231-7729 or 1-813-775-0190
(collect calls are accepted).
• Find the directory online at
• You can search for providers and specialists
around the globe.
• Find information about the doctor’s education,
board certification, languages spoken and
much more.
In the United States, you will receive a higher level
of benefits if you receive care from an in-network
Aetna provider. To find an in-network provider,
log on to and select
“Open Choice PPO” under ”Aetna Standard Plans.”
Member Website
No matter where your travels take you, from
the secure Aetna International member website,
you have a wealth
of information at your fingertips. The site is
available 24 hours a day, 7 days a week.
It offers the following resources:
• International Provider Directory — search for
providers and specialists around the globe.
• International CityHealthSM profiles — find
information on health risks, currency, required
vaccinations, local health systems and
emergency phone numbers.
• Translation databases — learn medical phrases
in different languages or find what a prescription
drug’s equivalent name is in another country.
• Virtual employee meeting — the virtual
account manager can walk you through your
medical plan benefits or take you on a tour of
the website.
• Forms — you can download forms, including
reimbursement forms, directly from the site.
• Online claim submission — upload claim
documents, receive immediate confirmation of
your claim submission, and obtain a reference
number for your claim.
• Direct settlement request — you can request
that a participating hospital is paid directly by
Aetna, so you don’t have to worry about paying
upfront and filing claims later.